Operational Guide
The full 5-stage customer journey from lead acquisition to live automation delivery.
Operational Guide — Overview
End-to-end process summary, SLA table, and team quick reference for the Cluematic customer journey.
Stage 1 — Lead Acquisition
How leads automatically enter the Cluematic funnel from multiple sources.
Stage 2 — Free Strategy Call
The structured discovery call run by Fady, and the follow-up email template.
Stage 3 — Customer Onboarding
The self-serve onboarding flow customers complete on cluematic.com/onboarding.
Stage 4 — Project Creation & PM Handoff
What the PM does from project creation through to handoff to development.
Stage 5 — Build & Delivery
The dev build process, UAT checklist, customer acceptance, and go-live steps.